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Frequently Asked Questions:
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 My credit
card has already been charged, but I have not received a download link for my
order.
There are two reasons why you have not received the link to download in 4
hours after ordering:
1. You have entered wrong e-mail address (mistyped etc). Please inform us about
the correct e-mail box in this case.
2. Your spam filter declines our messages. Please use the mailbox without any
antispam system, or try to find our message in the 'spam' folder.
Do your
filters run under Windows 7, 64-Bit?
Our filters work fine with Windows 7, 64-bit. Please try
demo versions
Do your
filters work with Adobe Photoshop CS4 64-Bit?
Our filters are 32-bit software. Photoshop CS4 64-bit is not able
to run 32-bit plug-ins. It can only run 64-bit plug-ins. Our plug-ins need to be
executed in the 32-bit version of Photoshop CS4 (:\Program Files
(x86)\Adobe\Adobe Photoshop CS4\Photoshop.exe)
64-bit versions of our filters will be issued this year.
Whenever I try to apply Fractalius, the progress screen locks up, I can’t get out of it or even get back to Photoshop and I end up having to restart my computer to get rid of the problem.
Unfortunately, Fractalius has very low performance on large images,
greater than 3M pixels. The progress bar does not really freeze, but it
moves very slowly. You can reduce the image size for better time. There
is no necessity to reboot computer, just press the Escape key
to return to the Image Editor.
If I try to use Fractalius, I get a dialog
from Photoshop reading:
"Could not complete the Fractalius command
because of a program error."
Fractalius is a "memory hungry" program. I suppose you
allocates excessive memory to Photoshop. Fractalius does not use
Photoshop memory, it works with the Windows memory directly. Please do not set Photoshop
memory usage more than 50%. Please correct
Photoshop Preferences (Photoshop:
Edit/Preferences/Performance/Memory Usage).
To unlock the error message please reinstall Fractalius:
1. Delete Fractalius.8bf file from your plug-ins folder.
2. Restart Photoshop. Be sure Fractalius not listed in the filters
menu.
3. Run Fractalius setup program to install Fractalius
4. Restart Photoshop again.
What is the best way to deactivate the Demo?
To deactivate the demo version, please delete or remove the demo file (FilterNameDemo.8bf) from
your plug-ins folder. It is absolutely safe for the registered versions.
Have you any plans to release Redfield Plug-ins for Mac OS?
Sorry, we regret that we do not have any plans to port our plug-ins to the
Mac OS.
What is the "#-prefixed presets" ?
You can't load any user defined presets with the limited features of the demo
versions. But you can save and delete them. #-prefixed presets can be loaded to
the Demo for additional demonstration.
I have found a tutorial using your older version of Lattice Composer. The new version
couldn't get the same effect.
You can download the Old Version lc102.zip (size 39k).
Both versions can be installed together and you can use them separately.
Where can I find the 'Wallen Tiles' preset for the Lattice Composer plug-in.
The 'Wallen Tiles' preset was replaced with the 'Weaved 1' preset
in the new version of Lattice Composer. The former WallenTiles.zip
is
also available.
Some months ago I downloaded your Mesh
3D filter from the web. The effects of this filter are interesting. Are
there any plans for future development?
Freeware Lattice Composer is
the
replacement for the Mesh
3D filter. For specific purposes you can use the obsolete Mesh3D110.zip
filter (size 13k).
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I
have not received the link to the full version.
