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Frequently Asked Questions:
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Caution! Unfortunately, it is absolutely impossible
to deliver our messages
to @t-online.de
users due to it's extremely stupid spam or virus protection. Please use another
e-mail address...
My credit
card has already been charged, but I have not received a download link for my
order.
There are two reasons why you have not received the link to download in 4
hours after ordering:
1. You have entered wrong e-mail address (mistyped etc). Please inform us about
the correct e-mail box in this case.
2. Your spam filter declines our messages. Please use the mailbox without any
antispam system, or try to find our message in the 'spam' folder.
Where can
I find presets for Fractalius version 1.77?
You can download presets v1.77
PresetsFractalius177.zip
Just unzip the file 'FractaliusPresets177.reg' to a temporary folder,
then double-click on it, then click on 'Yes' button.
Do your
filters run under Windows 7, 64-Bit?
Our filters work fine with Windows 7, 64-bit. Please try
demo versions
Do your
filters work with Adobe Photoshop CS4, CS5, CS6 64-Bit?
Now we have 6 plug-ins compatible with 64-bit Image Editors:
ATX all versions
Fractalius version 1.75 or higher
iEmboss version 1.50 or higher
Sketch Master version 3.33 or higher
Perfectum version 2.01 or higher
Umatrix version 1.80 or higher
64-bit versions of all other plug-ins will be issued this year.
Whenever I try to apply Fractalius, the progress screen locks up, I can’t get out of it or even get back to Photoshop and I end up having to restart my computer to get rid of the problem.
Unfortunately, Fractalius has low performance on large images,
greater than 6M pixels. The progress bar does not really freeze, but it
moves very slowly. You can reduce the image size for better time. There
is no necessity to reboot computer, just press the Escape key
to return to the Image Editor.
If I try to use Fractalius, I get a dialog
from Photoshop reading:
"Could not complete the Fractalius command
because of a program error."
Fractalius is a "memory hungry" program. I suppose you
allocates excessive memory to Photoshop. Fractalius does not use
Photoshop memory, it works with the Windows memory directly. Please do not set Photoshop
memory usage more than 50%. Please correct
Photoshop Preferences (Photoshop:
Edit/Preferences/Performance/Memory Usage).
To unlock the error message please reinstall Fractalius:
1. Delete Fractalius.8bf file from your plug-ins folder.
2. Restart Photoshop. Be sure Fractalius not listed in the filters
menu.
3. Run Fractalius setup program to install Fractalius
4. Restart Photoshop again.
What is the best way to deactivate the Demo?
To deactivate the demo version, please delete or remove the demo file (FilterNameDemo.8bf) from
your plug-ins folder. It is absolutely safe for the registered versions.
Have you any plans to release Redfield Plug-ins for Mac OS?
Sorry, we regret that we do not have any plans to port our plug-ins to the
Mac OS.
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